Toll Free: 888-684-8377
(M-F 8:30am PST - 5:00pm PST)
Address: 4789 Cheyenne Way
Chino, CA 91710
Shipping / Returns
We offer multiple shipping methods as well as flat rate ground and express rates. Enter your zip code during checkout to calculate shipping rates. All of Eastern Leaf's Shipping Rates are calculated per weight and shown on the shopping cart. All of the rates are shown so that you can compare and pick the one that best suits your needs.
Shipping Cutoff Times:
Ground Shipping: Ships 1-2 Business Days after your Order is Placed
3-5 Day Priority: Ships 1-2 Business Days after your Order is Placed
2 Business Days: Ships the same business day if order is placed before 12:00pm PST (unless holiday exception).
Next Business Day: Ships the same business day if order is placed before 12:00pm PST (unless holiday exception).
We strive to ship our products same day when possible to get your order to you as quickly as possible.
|Plant Packaging Information:|
All of our plants are thoroughly watered and pruned prior to shipment. To prevent breakage of leaves or branches, all our plants are packaged in our own proprietary packaging to ensure that they do not move within the box during transit. If you have further questions, please contact us at 1-888-684-8377 or email firstname.lastname@example.org. Heat packs are also included with shipments to colder regions.
|30 Day General Return Policy (excluding live plants):|
We value our relationship with you and assure your satisfaction. Our commitment to you is that you may return any unused item (except personalized items) in their original condition within 30 days of receipt for a refund, credit or exchange (minus shipping & handling).
Items must be returned to Eastern Leaf, 4789 Cheyenne Way, Chino, CA 91710, USA. Please include your packing slip with the return. Shipping and handling fees are non-refundable.
|30 Day Plant Replacement Policy:|
We understand that not everyone has a green thumb, so if your prized tree doesn't agree with you within 30 days, we'll send one replacement tree to you for free. We'll even cover the shipping cost for getting that new plant to you, which means all you need to do is give us a call.
Applies to select trees only. For details, please view our 30 Day Plant Replacement Policy.
|Return Policy Live Plants: (excluded plants)|
We take pride in our live plants. Our plants are hand picked from our nursery for form and shape. Before shipment, each plant is freshly watered and fertilized to ensure its health upon arrival.
Damaged Items and Plants
If an item you receive is damaged, missing, or defective, please notify us WITHIN 7 DAYS OF RECEIPT . If we have made an error, we will correct it immediately and pay for any shipping charges incurred. Call us between 9am and 5pm Pacific Standard Time or send an email to email@example.com to arrange the return or replacement of a defective item. Items must be returned to us to qualify for a refund or exchange.
Due to the nature of many of our plant products, please understand that we cannot be responsible for extreme weather nor for the health of a plant once it is out of our care.
Incorrect/Incomplete Addresses resulting in Undeliverable/Delayed Package
Because of the perishable nature of our products, shipments to incorrect current addresses will void Eastern Leaf Live Plant Guarantees.
Eastern Leaf is not responsible for lost or stolen packages once delivery is confirmed by the shipping carrier. All packages are shipped with delivery tracking. By default, the shipping carrier will leave the package at the door if the recipient is not available. If your package is confirmed as delivered, we cannot issue any refunds or credits for lost or stolen packages. Should you not receive your package in a timely manner after you have received your shipping confirmation, please email or call us to inquire about your order.